FAQ

 

Why do I have misalignment of products category tabs or pictures on my screen?
Upgrading from an older Internet Explorer version to Version 8 requires to select the ‘Compatibility View’, if you have not done so, please click on ‘Tools’ from the Menu Bar and select ‘Compatibility View’.  You only need to do this once.
 

Do you have financing program?
Yes, we do offer financing through Wells Fargo.  To apply for finance, please contact our Customer Service Department at 480-786-3366 or visit one of our local stores to fill out an application.
 

Do you offer layaway program?
Yes, we do offer layaway program.  Please contact our Customer Service Department at 480-786-0777 for more information.
 

I want to purchase furniture from your website, how much does shipping cost?
Unless there is a promotion, shipping charge is vary depend on the location of your shipping address.  American Furniture Galleries believes this is the best way to save our customers’ money rather included in our prices and called it “FREE SHIPPING”.  Shipping cost will be calculated at the time of check out.  For local delivery, a flat fee of $65 charge will be made for each delivery and setup.

What do you mean by "No Sale Tax*"?
For our customers who are not Arizona residents, we will not charge you sale tax.  You are responible to contact your State Tax Department regarding about payment.  Sale tax will be applied to Arizona customers.

When will my order be delivered?
At American Furniture Galleries, LLC. One of our missions is to get the merchandise to your home fast after your purchase.  Most of the cases, you will received your merchandise in days, not months.  Within 24 hours of order placed, we will contact you to confirm the order and arrange an estimate time and day of delivery.  For local customers, you normally will receive your furniture between 5-10 business days. Your merchandise will generally be delivered between 10 am to 8 pm or until the delivery trucks are totally unloaded.  For online customers, we usually ship out within 24 – 48 hours after your purchase confirmation.  It normally takes freight company 5-10 business days for the merchandise to be arrived.  Merchandise will be delivered at your curbside.

Will my furniture be assembled for me?
Furniture Setup is only available to local customers.
  A small charge of $65 will be applied. Our skillful delivery team will take every caution to assemble and place your furniture in the location that you want.  Accessories and mirror hangings are not covered as to protect customer from damage of water pipes and electrical wires from without knowing. 

Can I pick up my merchandise?
Pick ups can be arranged at our local American Furniture Galleries distribution center in your area. Pick up hours are Monday through Saturday, 11 am to 7 pm. Generally, you will be on your way within 30 minutes; however, during busy periods, it may take longer. American Furniture Galleries will assist, but is not responsible for securing furniture on your vehicle. We do not supply pads or ties. For better merchandise protection, we suggest you do not unwrap, unpack the merchandise until you get home. If concealed damage is discovered, please call our Customer Service Department. American Furniture Galleries will not assume responsibility for merchandise damaged or lost during transportation.  You will be responsible for assemble your furniture.

Is ID required at the time of delivery or pick-up?
Yes, you must present your valid picture ID at the time of delivery or pick-up.

Can I change my delivery date?
Yes, you can change the delivery date of your order prior 72-hours delivery time.  Please contact our Customer Service Department at 480-786-3366 to have your local warehouse to hold the merchandise for you.

What does my warranty cover?
Upon receiving your merchandise, please inspect your order immediately.  If your merchandise was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves and make any notes on the Bill of Landing (also called Delivery Receipt).  In the unlikely case that you receive a damaged merchandise or wrong merchandise due to shipping errors, please contact our Customer Service Department at 480-786-3366.  We will arrange replacement to you at no cost.

Manufacturing defects in materials and workmanship are warranty for a period of one year from the date of purchase.

American Furniture Galleries also offers exclusive protection plans that can cover from one year to five years up to $50,000.  We highly recommend you to take advantage of this offer.

What happen if I want to cancel my order?
Online orders generally can be cancelled within 24 hours after purchase with free of charge. After 24 hours, as our truck has left our main warehouse, a 20% restocking fee will be charge to your purchase.  Custom or special order is non-refundable.

What is your return policy?
If you wish to return your purchase after it has been delivered, you must contact our Online Customer Service Department at 480-786-3366 no later than 48 hours after you receive the merchandise.  American Furniture Galleries must approve all returns with an RMA number.
Returns will only be accepted if the merchandise is returned back to our warehouse undamaged in its original condition and in its original packaging.  A 30% restocking fee will be applied.  Custom or special order is non-refundable.  No credits in any case will be given for delivery charges, protections or used bedding.

It has been more than 3 weeks from the date of purchase, why am I not having my furniture? Availability
Your order is reviewed for accuracy and verified with our warehouse or the distributor as soon as it is received. In cases where distributor/freight company informs us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time.  We will make every effort to ensure you to receive your merchandise as earliest time as possible.
 

What happen if I received a damaged merchandise?
Please mark on the Bill of Landing "DAMAGED" before signing. We may not be able to process damaged claim without the Bill of Landing marked "DAMAGED". Take a few photos of the damaged merchandise or the damaged box as our Manufacturers may ask for verification. DO NOT REFUSE the shipment! All damaged merchandise claims must be filed with our customer service department within 48 hours of the receipt of your order or we may not be able to replace your merchandise.

Do you offer protection plans?
Yes, we offer protection plans for all products that we sell for 5 years up to $50,000 warranty.  Whether you purchase furniture through us or elsewhere, we strongly recommend you to take advantage of this program.